Frequently Asked Questions
Frequently Asked Questions
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Our team of global experts help you achieve sustainable, organic growth by focusing on three critical building blocks: an outside-in approach that puts customers first, a uniquely great customer experience and internal capabilities that ensure you deliver optimal customer interactions at every touchpoint.
If you believe you are a victim of identity theft and believe that this delinquent account does not belong to you – the best course of action is to engage your local police department and file a police report. Once that is established, please follow the instructions for Fraud/ID Theft form submission located here.
If you’ve already made payment on this balance, simply provide the payment information so that we can notify the original creditor accordingly. Please send your proof of payment (i.e., cancelled check, bank statement, credit card statement, etc.) to our office at the address below. Be sure to include the name on the account, the account number (either ARCS Credit’s or the original creditor’s), your current address, and a phone number.
We can certainly help you with this. The best way to get this investigation started with the original creditor is to send us a written letter of dispute or fill out the form on our website here. Include the details surrounding your dispute, including any pertinent documentation that supports your position. Be sure to include the name on the account, the account number (either Southwest Credit or the original creditor’s), your current address, and a phone number. Then either mail it to our office at the address below or upload the documentation on our website through the link here.
Please note: if you have a dispute that involves equipment returns: please make sure to include either a copy of the return receipt with the tracking number or the tracking number within the dispute documentation.
This is something we can assist you with and would love the opportunity to look through the details of your service and terms and conditions. Please feel free to contact our office today.
If this debt was included in your bankruptcy, please contact us with the case information. We will need the case number, date filed, and chapter of your bankruptcy petition. If the bankruptcy has already been discharged, a copy of the Notice of Discharge will suffice. Please call our office with the necessary information at 1-844-801-3106, or send a copy of your bankruptcy filing to the address below.
ARCS Credit will be happy to deal directly with your attorney at any time. Please contact our office with your attorney’s name, address and contact phone number. Once we have received this information from you, we will notate your records accordingly and direct all future communication to your legal counsel.
If the person we are trying to contact is deceased, please know that we apologize for the confusion and regret any inconvenience which may have been caused. Please send a copy of the death certificate to the address listed below, or contact us. We will pass this information along to the original creditor and have their records updated accordingly.
We understand that you may need assistance with resolving this obligation, and we’d love the chance to discuss your options with you. In many instances, Southwest Credit may be authorized by the original creditor to negotiate repayment terms. Factors such as the account balance, age of the account and original creditor involved, may be considered to identify payment options that work within your budget. Contact our office and speak to one of our trained Account Specialists today to see how we can help
In some cases credit reporting agencies, such as Experian, TransUnion, or Equifax, can inadvertently match the incorrect account to a consumer’s credit report. This is known as a “Mixed File.” This is not a case of fraud, but rather a mismatch issue and can easily be cleared up with the Mixed File departments within the credit reporting agencies. We have listed the toll free numbers to reach the credit reporting agencies below.
Yes. Southwest Credit maintains an extensive privacy and security infrastructure. We enforce strict controls around creditor and consumer data to ensure it is sustained in a secure environment. These data security components allow us to reduce the risk associated with the unauthorized access, disclosure, or destruction of creditor and consumer data.
Yes. ARCS Credit does have professional collection agents fluent in Spanish.
We are Always Ready to Assist you
financial processes and procedures